Refunds & Returns

Yes, we allow refunds as long as they are deemed in a re-saleable condition, unused and in the original packaging with no seals broken.

Please contact orders@theecowarrior.eco to organise your return.

Please note that we do not cancel orders for change of mind.

The Eco Warrior also cannot cancel your order once the order has been Processed. If your order has been processed, the item/s must instead be returned to us in accordance with the returns policy.

We must receive your items within 30 days of you receiving your order.

No, your refund will not include the original shipping charge on your order. We do not cover return postage costs for change of mind.

If the item that you have received is faulty, please first contact us at orders@theecowarrior.eco. We will work with you should you believe a product is faulty. Please contact us immediately to resolve the issue.

If you have recieved any incorrect items, please contact us at orders@theecowarrior.eco. We will work with you to correct your order. Please contact us immediately so we can resolve the issue.

Feel free to send us an email!

For general inquiries: info@theecowarrior.eco
For questions about your order: orders@theecowarrior.eco

After contacting us at orders@theecowarrior.com.au, please send your returns to: 

PO Box 3121
North Adelaide SA 5006
Australia

Refunds will be processed within 7 business days of receiving the returned item/s, although the time until the finalisation of payment may vary depending on your banking institution.